South Africa’s Unrest May Spell Gains for the Anglo Nearshore
Special Commentary by Sean Goforth, Nearshore Analyst at Ryan Strategic Advisory More countries are coping with violent protests now than at any time since 2008, including the offshore CX powerhouse South Africa. In July, two provinces in South Africa convulsed amid rioting that left hundreds dead, while also disrupting operations for outsourcers during this period. […]
itel Expansion a Nearshore Success Story
Outsourcers should think big in the second half of 2021. itel certainly is, by embarking on a significant expansion plan that positions it optimally for clients. But, what is key in the itel story is its embrace of the American nearshore as its base of CX delivery. This strategy has served this growing firm well […]