itelbpo’s St. Lucia Deployment Highlights Emerging Caribbean BPO Scene
As 2020 kicks off with a bang, no one doubts the energy with which outsourcing providers and their clients plan to embrace customer experience management. In the context of BPO delivery from the American nearshore, wily industry watchers will be keeping an eye on the up and coming parts of the emerging Caribbean, which continue […]
Haiti is Rapidly Running Out of BPO Runway
Few things are sadder in the outsourcing world than when a location fails to meet its delivery potential. Usually, in jurisdictions where BPO stakeholders work congruently to develop a sound environment for third party providers, they are able to attract at least some investment. In the case of Haiti though, this not been the case. […]
Innovating in French Language Delivery Essential to Success in Canadian Outsourcing
Outsourcers are rightly looking for opportunities to consolidate their own market positioning. One that should be top of mind for providers in Canada is the French-speaking consumer segment, which is an important part of success in this national market. Over the years, providing services in French has been part of many providers’ broader Canadian strategy; […]