Effort Needed to Move Impact Sourcing to BPO Mainstream
Outsourcing business models are fluid. Over the years, many approaches have come to the fore only to be replaced by more innovative solutions. Recently, impact sourcing has emerged as a way of supplying services to clients in a socially responsible manner. Certainly, when done right it can yield strong results. But, despite successes when adopted […]
South Africa’s North American Appeal on Display at BPESA Summit
The past several years have seen a dynamic change in the offshore contact center business model’s evolution. Going into 2020, established norms will be thrown out the window, as more enterprises look to engage with outsourcers that are able to drive not only low costs from destinations overseas, but strong value as well. It is […]
Harambee Disrupts South African BPO Using Impact Sourcing
Momentum around South Africa’s outsourcing sector continues in 2019, with that country’s BPO stakeholders charging forward into offshore markets new and old. This comes on the heels of a number of major initiatives and promotions engineered by South African outsourcing leaders. One of the most interesting angles is how impact sourcing initiatives are facilitating investment. […]
Gauteng BPO Promotion Initiative is a Boost to South African Outsourcing
The health of any industry is measured by how its players re-invent their value proposition for prospective buyers. In the case of South African BPO, Gauteng Province is leading the way in this regard. While always an active domestic contact center delivery location, for a long time South Africa’s most populous province has limited its […]
Harambee Facilitates Innovation in Contact Center Recruitment and Training
The bane of any contact center manager’s life is dealing with recruitment. Not only has it become harder to find the qualified, enthusiastic labor needed to provide seamless end-user interactions, but keeping these same individuals is also a major challenge. However, the example of Harambee Youth Employment Accelerator, an organization headquartered in downtown Johannesburg, is […]