The Outsourcing Opportunity for Pennsylvania is Now
From the perspective of BPO site selection, with more American companies seeking the opportunity to deliver domestically, the pressure is on. State governments must position their jurisdictions as those most worthy of outsourcer investment. This takes on a whole different dimension when considering that providers look at more variables when choosing a new deployment site […]
Home Agent Outsourcing Must Focus on Value, Not Price
One of the most interesting things about contact center delivery over the past decade has been the shift in what enterprises look for when partnering with a vendor. And, with firms across verticals looking for a solution that reflects flexibility, higher-quality interactions and affordability, a good number continue to use home-based agents. However, there is […]