Innovating in French Language Delivery Essential to Success in Canadian Outsourcing
Outsourcers are rightly looking for opportunities to consolidate their own market positioning. One that should be top of mind for providers in Canada is the French-speaking consumer segment, which is an important part of success in this national market. Over the years, providing services in French has been part of many providers’ broader Canadian strategy; […]
Home Agent Outsourcing Must Focus on Value, Not Price
One of the most interesting things about contact center delivery over the past decade has been the shift in what enterprises look for when partnering with a vendor. And, with firms across verticals looking for a solution that reflects flexibility, higher-quality interactions and affordability, a good number continue to use home-based agents. However, there is […]