Profiles in Emerging Outsourcer Success: 2025
Profiles in Emerging Outsourcer Success: 2025, Ryan Strategic Advisory‘s annual report covering the up-and-coming CX BPO operators that need to be on the radars of customer management leaders around the world, is now available for download. This document discusses the critical success factors of six independent outsourcing operators, based in Barbados, Egypt, France, Honduras, the […]
Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
ibex Expansion Validates Honduras CX Value Proposition
On occasion, things that have been around for some time can run obsolete, while others prove the value of investment. Think a Delorean versus a Lamborghini. In the context of the American nearshore, one destination that emerged nearly two decades back in the form of Honduras falls into this latter category. Among those locations in […]
New Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study […]
itel Expansion a Nearshore Success Story
Outsourcers should think big in the second half of 2021. itel certainly is, by embarking on a significant expansion plan that positions it optimally for clients. But, what is key in the itel story is its embrace of the American nearshore as its base of CX delivery. This strategy has served this growing firm well […]
Peter Ryan to Participate in Knoah Solutions’ Honduras Webinar
Ryan Strategic Advisory is pleased to announce that Peter Ryan will be participating in an upcoming webinar discussing Honduras as a BPO delivery location of choice. Titled ‘5 Reasons Why Skilled Buyers Choose Honduras’, this webinar takes place on February 14th at 1pm EST, and is being sponsored by Knoah Solutions. Ryan will be joined […]
Honduras Retains Significant Nearshore BPO Value
Instability occasionally menaces offshore outsourced contact center delivery. Of course, this can come in many forms, including natural disasters, economic calamity, or changes in government. When political events occur that interrupt smooth business operations, contact center outsourcers and their clients have a tendency to look for the nearest exit. Contact centers often rely on business […]
Honduras Blazing a Trail in LATAM Outsourcing
Recent news that Honduras is training large numbers of contact center-ready agents is positive for a country that has attracted outsourcing investment by way of inherent advantages and forward-looking policy initiatives. To date, the success has been real, in terms of the boost that the outsourcing sector has provided to Honduras’ economy. It will be […]