Tag: Hybrid CX

BPOs Need to be Flexible in Hybrid CX Delivery

Hopefully, we are nearing the long-awaited return to normal.  Or, is it the ‘new normal’?  Certainly, airports are filling up with travelers (just look at Cardiff), leisure activities are coming back on stream, and there is a general sense that society has moved on from the pandemic. In the domain of CX delivery, however, customer […]