Back-to-Office Mandate a Challenge for BPOs in 2026
For all intents and purposes, the days of remote work as the norm for contact center management (or any other sector for that matter) are a thing of the past. In 2026, leaders across organizations appear more intent than ever to centralize all aspects of operations in-office, and this is filtering down to management of […]
CX Hybrid Model Demands Balance and Flexibility from BPOs
Predictions rely on data and anecdotal evidence. The art of prognostication is sophistry that has been mastered by few individuals, with the most successful being those who are constantly amending their forecasts to incorporate new information. Now, as a post-vaccine world approaches, more BPO CX decision-makers are struggling to figure out what a hybrid delivery […]