Redial BPO Readies Service Delivery from South Africa
By Sean Goforth, Director of Research at Ryan Strategic Advisory With the addition of more than 200 seats already this year, it has been busy times at Redial BPO. The outsourcer’s growing list of North American clients increasingly demand CX for financial services, logistics, and healthcare, relatively high-margin verticals that Redial BPO supports. Since 2017, […]
Effort Needed to Move Impact Sourcing to BPO Mainstream
Outsourcing business models are fluid. Over the years, many approaches have come to the fore only to be replaced by more innovative solutions. Recently, impact sourcing has emerged as a way of supplying services to clients in a socially responsible manner. Certainly, when done right it can yield strong results. But, despite successes when adopted […]
South Africa’s North American Appeal on Display at BPESA Summit
The past several years have seen a dynamic change in the offshore contact center business model’s evolution. Going into 2020, established norms will be thrown out the window, as more enterprises look to engage with outsourcers that are able to drive not only low costs from destinations overseas, but strong value as well. It is […]
Impact Sourcing is Essential for Front-Office BPOs
The outsourcing industry owes its existence to providers constantly striving to innovate around service delivery. However, in order to sustain itself, new approaches that marry the benefits of efficient end-user management and corporate social responsibility in the form of impact sourcing will be a major element to the future of front-office BPO. To date, this […]
Harambee Disrupts South African BPO Using Impact Sourcing
Momentum around South Africa’s outsourcing sector continues in 2019, with that country’s BPO stakeholders charging forward into offshore markets new and old. This comes on the heels of a number of major initiatives and promotions engineered by South African outsourcing leaders. One of the most interesting angles is how impact sourcing initiatives are facilitating investment. […]
Harambee Facilitates Innovation in Contact Center Recruitment and Training
The bane of any contact center manager’s life is dealing with recruitment. Not only has it become harder to find the qualified, enthusiastic labor needed to provide seamless end-user interactions, but keeping these same individuals is also a major challenge. However, the example of Harambee Youth Employment Accelerator, an organization headquartered in downtown Johannesburg, is […]