India Stands the Front-Office BPO Test of Time
Customer experience offshore outsourcing is in a state of disruption. With more locations positioning themselves as the logical alternative to domestic delivery or automated solutions, the choice for outsourcers and their clients has never been as pronounced. However, even in this catalog of overseas options, one of the most established offshore locales keeps its edge: […]
2018 Most Favored Offshore Locations Reveal Conservative Buyer Nature
Executives who pull buying decisions on different front-office BPO matters place great emphasis on what makes them comfortable. This was made abundantly clear in the Ryan Strategic Advisory 2018 Front-Office BPO Omnibus Survey’s results of most-favored offshore delivery destinations (a link to the webinar in which these results were presented and analyzed can be found […]