iQor Charts Bold CX Path During 2025 Analyst Day
Let it never be said that originality is dead in customer management outsourcing. Sadly, over the past few years, attempts to stand out from the crowd have been less evident, given the follow-the-leader bandwagon jumping of which so many outsourcers have been guilty, evidenced by a plethora lame attempts to rebrand themselves as ‘AI providers’. […]
Key Take-Aways from the iQor Trinidad Analyst Day
While the tendency among many BPO operators has been to de-emphasize analyst days over the past few years, kudos to iQor for bucking this trend. Last week, this burgeoning outsourcer re-established its relationships with key influencers from across the outsourcing spectrum with a thought-leadership gathering at its site in Trinidad. Ryan Strategic Advisory was delighted […]