Embracing Celebrities Can Make a Difference for BPOs
The global embrace of celebrity culture has become tiresome to many. Tales of scandal, bad behavior and general banality surrounding film stars, singers, b-list social media influencers and athletes have led many to switch off their televisions at the outset of the nightly news. This is understandable, especially alongside the influx of mindless reality and […]
itel Kingston Expansion Symbolizes Jamaica’s BPO Confidence
In the past 20 years, any number of offshore CX delivery locations have burst onto the scene only to quickly fizzle out. That cannot be said for the Caribbean’s leading CX destination Jamaica. Over a decade and a half, the island has delivered both digital and voice interactions for end-users in the English-speaking world. However, […]
Summer of Consolidation a Hot One for BPOs
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the past several weeks than any other time in recent memory, outsourcers have a growing sense of urgency that it is time to start targeting potential buys, or risk becoming a target themselves. Moving […]
itel Expansion a Nearshore Success Story
Outsourcers should think big in the second half of 2021. itel certainly is, by embarking on a significant expansion plan that positions it optimally for clients. But, what is key in the itel story is its embrace of the American nearshore as its base of CX delivery. This strategy has served this growing firm well […]