itelbpo’s St. Lucia Deployment Highlights Emerging Caribbean BPO Scene
As 2020 kicks off with a bang, no one doubts the energy with which outsourcing providers and their clients plan to embrace customer experience management. In the context of BPO delivery from the American nearshore, wily industry watchers will be keeping an eye on the up and coming parts of the emerging Caribbean, which continue […]
Grand Bahama Offers BPO Delivery Alternative
Sourcing a high-quality front-office BPO delivery location is never straightforward. Now, with more alternatives than at any point in the history of the industry, standing out among the options is crucial in gaining mindshare among the executives pulling outsourcing’s decision-making levers. It is within this spirit that Grand Bahama is becoming more attractive to third-party […]
Outsource2Jamaica Needs to Chart Long-term BPO Strategy
The American Nearshore BPO success story continues to evolve, with two major events taking place this week. In the case of the Northern Nearshore, the 2018 Sourcing Decisions conference in Toronto will showcase the best and brightest Canada’s outsourcing sector has to offer. Further south in Montego Bay, the island of Jamaica puts its best […]
itelBPO Shakes Up Nearshore Outsourcing with Granada Corporation Acquisition
Things just got a little more interesting in the competitive landscape of nearshore BPO, with the announcement by Jamaica-based itelbpo that it has bought the Arizona work-at-home provider Granada Corporation. This is only the latest move by itelbpo, and it will further solidify its position as one of the leading vendors of nearshore contact center […]