itelBPO Shakes Up Nearshore Outsourcing with Granada Corporation Acquisition
Things just got a little more interesting in the competitive landscape of nearshore BPO, with the announcement by Jamaica-based itelbpo that it has bought the Arizona work-at-home provider Granada Corporation. This is only the latest move by itelbpo, and it will further solidify its position as one of the leading vendors of nearshore contact center […]
New Analyst Brief – A Sea Change Reaches The American Nearshore
Ryan Strategic Advisory is pleased to launch a new brief discussing trends in the American Nearshore, written by Sean Goforth, a member of the analyst team. This document encompasses Sean’s expertise covering BPO trends in this region over the past several years, in addition to data leveraged from the 2017 Ryan Strategic Advisory Front Office […]
Local Vendors at the Heart of Nearshore BPO Innovation
Outsourcing in the Americas is comprised of a patchwork of players. And, in the domain of the nearshore, some of the most exciting activity in front-office BPO seems more to be coming from local providers anxious to make a name for themselves. As nearshoring matures, this new wave of home-grown entrepreneurs is refreshing, as it […]