Redial BPO Readies Service Delivery from South Africa
By Sean Goforth, Director of Research at Ryan Strategic Advisory With the addition of more than 200 seats already this year, it has been busy times at Redial BPO. The outsourcer’s growing list of North American clients increasingly demand CX for financial services, logistics, and healthcare, relatively high-margin verticals that Redial BPO supports. Since 2017, […]
BPESA Post Event Analyst Review Webinar Now Live
A webinar was held recently to glean the views of several participants in the BPESA Analyst Immersion, which took place during November in South Africa. Moderated by Peter Ryan of Ryan Strategic Advisory, this fascinating discussion includes Jens Butler of Tech Research Asia, Stephen Loynd of Frost & Sullivan and Mark Angus of Knowledge Executive. […]
First-Class Facilities an Important Driver for South African BPO
There are many factors that drive outsourcers to choose a particular location for delivery of front-line services. Obviously, cost levels, volumes of skilled labor, and favorable government policies count for a lot in this regard. But, so too does the availability of appropriate commercial facilities. This is an area in which the cities of Johannesburg […]