Profiles in Emerging Outsourcer Success: 2026
Ryan Strategic Advisory is pleased to release its annual showcase of BPOs that every industry watcher needs to have on their respective radars – Profiles in Emerging Outsourcer Success: 2026. This report highlights 5 growing providers that continue to innovate for their clients. Those firms included in this year’s report include Axendi, Contact Web, Nakama […]
Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
Africa’s BPO Star Rises
The world is getting flatter, according to many offshoring observers. To a large degree, this is true. The plethora of overseas destinations vaunting themselves as the next big thing in BPO some 10 – 15 years ago are no more, because so many have become established centers of delivery excellence. Now there is a school […]