Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
India is the Most Favored Offshore CX Delivery Location in 2024
The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains the title of most favored offshore CX delivery destination in 2024, according to this year’s Front Office CX Omnibus Survey by Ryan Strategic Advisory. This marks the second year in a row that […]
Kosovo Emerging as a Hidden BPO Gem in Europe’s Nearshore
There are fundamental shifts taking place in offshore delivery. Geographic options once deemed de facto destinations for servicing specific countries and language groups have been shaken up over the past few years. Now, there are new alternatives that are becoming part of the broader offshoring discussion. In this context, Kosovo has begun to take center […]
Tensions Between Serbia and Kosovo May Lead BPOs Reassessing the Balkans
By Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory Military tension between Kosovo and its larger neighbor Serbia flared up again recently, the latest sign of instability in the Western Balkans. In late September, police in a town in northern Kosovo engaged in a shootout with dozens of armed Serbs, killing three and […]
Latest Research – Europe and the Nearshore: 2023
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership report, Europe and the Nearshore: Between Geopolitics, Recession and Resilience. Written by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory, this document outlines the key facets of outsourcing delivery in Central / Eastern Europe and North Africa. Among the most […]
Profiles in Emerging Outsourcer Success: 2023
Ryan Strategic Advisory is pleased to announce the publication of Profiles in Emerging Outsourcer Success: 2023. This is the second year in a row that Ryan Strategic Advisory has published this report, in which 5 of the most exciting up-and-coming outsourced contact center operators are featured. In this document, not only is each operator profiled, […]
Balkan Instability Threatens Serbia’s BPO Momentum
Recent border skirmishes between Serbia and Kosovo have once again brought instability in the Balkan region to the forefront of the public discourse. While tension between these two countries is nothing new, this latest flare-up has the potential to stir further uncertainty among prospective clients and potential outsourcing investors that are interested in Serbian business […]