Best Practices in CX Services Marketing – 2024
Ryan Strategic Advisory is pleased to announce the publication of its latest industry research, Best Practices in CX Services Marketing – 2024. This document incorporates findings from the 2024 Front Office CX Omnibus Survey, which sounded the views of 750 enterprise customer experience leaders in 11 key demand markets across Asia-Pacific, Western Europe and North […]
BPOs Need to Rethink CX Messaging and Comms Strategies
Competition in the BPO sector makes it increasingly difficult to stand out from the crowd, so one might think that customer service providers would proactively communicate their value proposition to clients. But new research conducted by Ventures Consulting and Ryan Strategic Advisory shows that this is not the case. In fact, this recently-conducted research indicates […]