BPOs Must be Mindful of M&A Messaging
No one can doubt that the BPO sector is in a period of consolidation. Some may argue that this has been the case since the early part of the decade and that the momentum around M&A activity has not abated. Even so, the last 18 months seem to have been especially frenetic with outsourcing operators […]
5 Impacts of CX BPO Mega-Consolidation
Mergers and acquisitions denote an industry that is profitable, growing, and attractive—good health indicators for any sector. In the CX outsourcing space, the recent frenzy of consolidation among global players suggests a sound market with longevity. Even so, given the size of the deals announced over the past few months of mega-consolidation, understanding the effects […]
Summer of Consolidation a Hot One for BPOs
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the past several weeks than any other time in recent memory, outsourcers have a growing sense of urgency that it is time to start targeting potential buys, or risk becoming a target themselves. Moving […]