BPOs Must be Mindful of M&A Messaging
No one can doubt that the BPO sector is in a period of consolidation. Some may argue that this has been the case since the early part of the decade and that the momentum around M&A activity has not abated. Even so, the last 18 months seem to have been especially frenetic with outsourcing operators […]
BPOs Need to Rethink CX Messaging and Comms Strategies
Competition in the BPO sector makes it increasingly difficult to stand out from the crowd, so one might think that customer service providers would proactively communicate their value proposition to clients. But new research conducted by Ventures Consulting and Ryan Strategic Advisory shows that this is not the case. In fact, this recently-conducted research indicates […]