America and the Nearshore: 2025
Ryan Strategic Advisory is pleased to announce the publication of America and the Nearshore: 2025. This report is the annual analysis of key BPO / CX trends in the established and emerging destinations of Latin America and the Caribbean. With global political / economic uncertainty running at high levels, no outsourcing delivery region is immune […]
Five Takeaway from the Alliance BPO Leadership Summit
In today’s CX environment – which is prone to vacuous hype cycles like no other time in recent memory – true thought leadership around third-party customer service delivery is becoming a rarity. This is why the recently held BPO and CX Leadership Summit hosted by Alliance BPO Services was so important in providing clarity on […]
Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
Latest Research: Mexico in the Nearshore Spotlight
Ryan Strategic Advisory has published its 2023 analysis of Mexican BPO and CX delivery trends. It is noted that Mexico was identified as the most favored American nearshore delivery destination in the 2023 Front Office CX Omnibus Survey. This sounding of over 700 enterprise buyers of outsourced customer experience services highlights the long-term value of […]
Profiles in Emerging Outsourcer Success: 2023
Ryan Strategic Advisory is pleased to announce the publication of Profiles in Emerging Outsourcer Success: 2023. This is the second year in a row that Ryan Strategic Advisory has published this report, in which 5 of the most exciting up-and-coming outsourced contact center operators are featured. In this document, not only is each operator profiled, […]
New Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study […]
NEW REPORT – NORTH AMERICA AND THE NEARSHORE
Ryan Strategic Advisory is pleased to announce the publication of North America and the Nearshore: the Search for Post-Pandemic Stability. This new, ground-breaking report covers the current trends in CX delivery within the American nearshore. Written by Director of Syndicated Research, Sean Goforth, this annual publication outlines the state of the industry and important competitive […]
Digital Nomads Can Fuel Gig CX
Even before the pandemic hit, more and more workers began shunning the traditional office in favor of other environments in which they can practice their respective crafts. This includes everything from trading equities on the financial markets to contributing to the design of a new architectural project or teaching the nuances of Cold War history […]
BPO Hidden Offshore Gems Part 3 – Mexicali
The hunt is on for new nearshore delivery locations. And, while the choices in the American nearshore have been aplenty over the past two decades, the need for value is more important than ever. This is why the northern nearshore offers ripe options in the search for emerging delivery points to service US Spanish and […]
BPO Opportunity Ripe in Mexico’s Border Communities
As the world continues to recover from over three months of unprecedented chaos, contact center executives are contemplating how best to adjust their geographic delivery platforms. The discussion around offshoring is evolving rapidly, and in the context of companies servicing US consumers, new nearshore alternatives are a priority. It is in this context that the […]