India is 2020’s Most Favored Offshore Location

most favored offshore location, contact center, BPO, customer experience

India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to research conducted by Ryan Strategic Advisory.  This constitutes the first time since the inception of the Front Office BPO Omnibus Survey in 2017 that India has gained the coveted first-place standing. It is testament to […]