Africa’s BPO Star Rises
The world is getting flatter, according to many offshoring observers. To a large degree, this is true. The plethora of overseas destinations vaunting themselves as the next big thing in BPO some 10 – 15 years ago are no more, because so many have become established centers of delivery excellence. Now there is a school […]
Time to Get Creative for Portuguese Contact Center Delivery
BPO’s chattering classes love to talk about the best ways to support the main demand market languages. There is little doubt that English, Spanish, French and German account for a great deal of global consumer activity. Still, the provision of customer service in Portuguese steadily has emerged as a growing necessity for enterprises eager to […]