CCW 2024 Highlights Game-changing Multilingual Delivery Shift
Just when the CX sector seems to be humming along nice and smooth, something overturns the apple cart. There is never a dull moment in customer experience. The latest such trend was emblematic at the 2024 CCW conference, held last week in the German capital of Berlin, where AI-driven real-time voice translation was at the […]
Cloud CX a Major Threat to the Multilingual Hub
Without a doubt, CX delivery has undergone significant changes in 2020. The omnipresent pandemic has altered every facet of commercial and personal dealings, and the customer management space is unlikely to ever be the same. Among the most vulnerable established business models is the multilingual hub, upon which many BPO providers have doubled down as […]