Recent Elections Could Reshape Nearshore CX
When it comes business continuity, today’s geo-political dynamics are keeping things interesting. In this context, recent elections have the potential to change customer management in the European and American nearshores. With voters expressing a will for change in crucial delivery markets, this may provide outsourcers and their clients with re-emerging alternatives; in others, it could […]
Latest Research – Offshore CX Confidence Index 2025
Cognitive Copy and Ryan Strategic Advisory are pleased to jointly publish the Offshore CX Confidence Index 2025. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what 220+ CX and BPO leaders think about global labor markets, infrastructure, public […]
America and the Nearshore: 2025
Ryan Strategic Advisory is pleased to announce the publication of America and the Nearshore: 2025. This report is the annual analysis of key BPO / CX trends in the established and emerging destinations of Latin America and the Caribbean. With global political / economic uncertainty running at high levels, no outsourcing delivery region is immune […]
Offshore CX is More Relevant Than Ever – Here’s Why
In today’s era of CX hype-cycles, it is important for any customer experience leader not to lose sight of the basics. Sure, the so-called conventional wisdom that has been trotted out at every contact center trade show of late seems to dictate that front-line support is all but withering on the vine, and that total […]
India is the Most Favored Offshore CX Delivery Point in 2025
Ryan Strategic Advisory’s annual sounding of enterprise contact center buyers indicates that for the third straight year, India is the most-favored offshore destination for customer experience delivery. The 2025 CX Technology and Global Services Survey collated the views of 819 captive contact center leaders in 12 national demand markets based in Western Europe, Asia-Pacific and […]
Egypt BPO Poised for Growth in 2025
There are few offshore destinations with as much BPO legacy than Egypt. The leaders from across its outsourcing ecosystem have used the past two decades wisely. Today, Egypt stands at the ready to not only absorb more CX-driven business processes but is poised to make an impact in the lucrative value-add service sectors. In […]
Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
ibex Expansion Validates Honduras CX Value Proposition
On occasion, things that have been around for some time can run obsolete, while others prove the value of investment. Think a Delorean versus a Lamborghini. In the context of the American nearshore, one destination that emerged nearly two decades back in the form of Honduras falls into this latter category. Among those locations in […]
Key Take-Aways from the iQor Trinidad Analyst Day
While the tendency among many BPO operators has been to de-emphasize analyst days over the past few years, kudos to iQor for bucking this trend. Last week, this burgeoning outsourcer re-established its relationships with key influencers from across the outsourcing spectrum with a thought-leadership gathering at its site in Trinidad. Ryan Strategic Advisory was delighted […]
4 Emerging Offshore CX Locations to Watch
There is ample reason to assume that 2025 will hold a great deal of change for both CX players and their respective clients. And while the impact of AI-driven tools on shifting the delivery dynamic cannot be underestimated, the idea that overseas support will disappear in the near to medium term remains unrealistic and unlikely. […]