New Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study […]
Nicaragua Unrest Throws Spotlight on Central American BPO
Central America has welcomed vigorous growth in contact center services over the past decade. Providers and their clients have been enthusiastic about sourcing bilingual labor and facilities in this region at a fraction of the price of what would be paid in the US. However, with protests growing against President Daniel Ortega for cronyism and […]