Europe and the Nearshore: 2026
Ryan Strategic Advisory is pleased to announce the release of its latest publication, Europe and the Nearshore: 2026. This report is the most up to date analysis of key CX / BPO trends as they relate to Central & Eastern Europe, the Middle East and Africa, with a special emphasis on enterprise procurement shifts in […]
4 Emerging Offshore CX Locations to Watch
There is ample reason to assume that 2025 will hold a great deal of change for both CX players and their respective clients. And while the impact of AI-driven tools on shifting the delivery dynamic cannot be underestimated, the idea that overseas support will disappear in the near to medium term remains unrealistic and unlikely. […]
Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
Profiles in Emerging Outsourcer Success: 2024
Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024. This is the third iteration of this report, and it highlights six rapidly-growing CX services players that should be on the radar of executives across the […]
Africa’s BPO Star Rises
The world is getting flatter, according to many offshoring observers. To a large degree, this is true. The plethora of overseas destinations vaunting themselves as the next big thing in BPO some 10 – 15 years ago are no more, because so many have become established centers of delivery excellence. Now there is a school […]