4 Emerging Offshore CX Locations to Watch
There is ample reason to assume that 2025 will hold a great deal of change for both CX players and their respective clients. And while the impact of AI-driven tools on shifting the delivery dynamic cannot be underestimated, the idea that overseas support will disappear in the near to medium term remains unrealistic and unlikely. […]
5 Musts for Emerging Offshore Destinations
There can be no doubt that while the the CX offshore delivery environment is flattening as 2024 winds down, there are still new destinations that are popping up to tempt contact center executives. Two recent examples include North Macedonia, which has drawn significant interest among European BPOs and their clients, as well as Fiji, a […]
North Macedonia is Europe’s Nearshore BPO Location to Watch
Long gone are the days of new outsourcing locations popping up almost overnight. In 2024, the reality is that few jurisdictions have not been prospected. In the European nearshore, over the past two decades a tapestry of countries have presented themselves as the logical ‘next big thing’ for outsourcers and their clients. But, in this […]
Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
India is the Most Favored Offshore CX Delivery Location in 2024
The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains the title of most favored offshore CX delivery destination in 2024, according to this year’s Front Office CX Omnibus Survey by Ryan Strategic Advisory. This marks the second year in a row that […]
Latest Research – Europe and the Nearshore: 2023
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership report, Europe and the Nearshore: Between Geopolitics, Recession and Resilience. Written by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory, this document outlines the key facets of outsourcing delivery in Central / Eastern Europe and North Africa. Among the most […]