The after-effects of Ontario’s minimum wage increase on the BPO industry
The topic of minimum wage hikes in Ontario has become a political hot potato of sorts, given that province’s upcoming election in June. Ryan Strategic Advisory is pleased to help cut through the partisan rhetoric with this guest analysis from Toronto resident and long-time BPO commentator Tarun George, who discusses the impact of this legislation […]
Innovating in French Language Delivery Essential to Success in Canadian Outsourcing
Outsourcers are rightly looking for opportunities to consolidate their own market positioning. One that should be top of mind for providers in Canada is the French-speaking consumer segment, which is an important part of success in this national market. Over the years, providing services in French has been part of many providers’ broader Canadian strategy; […]
CAD Hike a Reality-Check for Northern Nearshore Outsourcing
The citation ‘nothing lasts forever’ has a great deal of resonance to life in general. In the business context, it is especially accurate when describing the fluctuations between the Canadian Dollar and its US counterpart. As noted by many industry observers, the recent upward movement in the value of the CAD has increased Canada’s cost […]