Onshore Capacity in Sourcing Markets Crucial for BPOs
Some trends come and go. In the domain of CX, experienced customer management executives are adept at discerning the difference between a flash-in-the-pan versus the need for important structural changes in approach. One emerging trend relates to how new entrants to key demand markets should choose their delivery points. It is becoming more apparent that […]
The Outsourcing Opportunity for Pennsylvania is Now
From the perspective of BPO site selection, with more American companies seeking the opportunity to deliver domestically, the pressure is on. State governments must position their jurisdictions as those most worthy of outsourcer investment. This takes on a whole different dimension when considering that providers look at more variables when choosing a new deployment site […]
Ryan Strategic Advisory Participates in HGS Webinar – Replay Available
This past Wednesday, Peter Ryan of Ryan Strategic Advisory, had the chance to participate in an HGS webinar titled Which Shore is Best? How to Choose the Best CX Option For Your Business. The replay of this exciting discussion can be accessed on-demand here.