Growing Disconnect Between Consumers and Businesses Around AI in CX
Hype cycles inevitably breed polarization, regardless of the product, service, or personality in question. The more space that anything occupies in print and digital media, the more fans and critics emerge. Recent polling out of Ontario (Canada’s largest and most commercially diverse province) suggests this polarizing effect is now playing out clearly between customers and […]
The after-effects of Ontario’s minimum wage increase on the BPO industry
The topic of minimum wage hikes in Ontario has become a political hot potato of sorts, given that province’s upcoming election in June. Ryan Strategic Advisory is pleased to help cut through the partisan rhetoric with this guest analysis from Toronto resident and long-time BPO commentator Tarun George, who discusses the impact of this legislation […]