India is the Most Favored Offshore CX Delivery Point in 2025
Ryan Strategic Advisory’s annual sounding of enterprise contact center buyers indicates that for the third straight year, India is the most-favored offshore destination for customer experience delivery. The 2025 CX Technology and Global Services Survey collated the views of 819 captive contact center leaders in 12 national demand markets based in Western Europe, Asia-Pacific and […]
Profiles in Emerging Outsourcer Success: 2025
Profiles in Emerging Outsourcer Success: 2025, Ryan Strategic Advisory‘s annual report covering the up-and-coming CX BPO operators that need to be on the radars of customer management leaders around the world, is now available for download. This document discusses the critical success factors of six independent outsourcing operators, based in Barbados, Egypt, France, Honduras, the […]
Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
Latest Research – CX Offshore Trends in Asia-Pacific
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership document, CX Offshore Trends in Asia-Pacific, written by Research Partner Sean Goforth. This is the first formal report published by Ryan Strategic Advisory on what is arguably the region with the longest legacy of providing front-line services to an expanding list of […]
India is the Most Favored Offshore CX Delivery Location in 2024
The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains the title of most favored offshore CX delivery destination in 2024, according to this year’s Front Office CX Omnibus Survey by Ryan Strategic Advisory. This marks the second year in a row that […]
India is 2023’s Most Favored Offshore CX Delivery Location
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year. The results are based on the views of 712 interviews conducted with captive contact center decision-makers based in North America, Western Europe, Japan and Australia during the second half of Q1 2023. It […]
India is 2020’s Most Favored Offshore Location
India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to research conducted by Ryan Strategic Advisory. This constitutes the first time since the inception of the Front Office BPO Omnibus Survey in 2017 that India has gained the coveted first-place standing. It is testament to […]
2018 Most Favored Offshore Locations Reveal Conservative Buyer Nature
Executives who pull buying decisions on different front-office BPO matters place great emphasis on what makes them comfortable. This was made abundantly clear in the Ryan Strategic Advisory 2018 Front-Office BPO Omnibus Survey’s results of most-favored offshore delivery destinations (a link to the webinar in which these results were presented and analyzed can be found […]