Europe and the Nearshore: 2026
Ryan Strategic Advisory is pleased to announce the release of its latest publication, Europe and the Nearshore: 2026. This report is the most up to date analysis of key CX / BPO trends as they relate to Central & Eastern Europe, the Middle East and Africa, with a special emphasis on enterprise procurement shifts in […]
Profiles in Emerging Outsourcer Success: 2026
Ryan Strategic Advisory is pleased to release its annual showcase of BPOs that every industry watcher needs to have on their respective radars – Profiles in Emerging Outsourcer Success: 2026. This report highlights 5 growing providers that continue to innovate for their clients. Those firms included in this year’s report include Axendi, Contact Web, Nakama […]
India is the Most Favored Offshore CX Delivery Point in 2025
Ryan Strategic Advisory’s annual sounding of enterprise contact center buyers indicates that for the third straight year, India is the most-favored offshore destination for customer experience delivery. The 2025 CX Technology and Global Services Survey collated the views of 819 captive contact center leaders in 12 national demand markets based in Western Europe, Asia-Pacific and […]
Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
India is the Most Favored Offshore CX Delivery Location in 2024
The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains the title of most favored offshore CX delivery destination in 2024, according to this year’s Front Office CX Omnibus Survey by Ryan Strategic Advisory. This marks the second year in a row that […]
Latest Research – Europe and the Nearshore: 2023
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership report, Europe and the Nearshore: Between Geopolitics, Recession and Resilience. Written by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory, this document outlines the key facets of outsourcing delivery in Central / Eastern Europe and North Africa. Among the most […]
India is 2023’s Most Favored Offshore CX Delivery Location
India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year. The results are based on the views of 712 interviews conducted with captive contact center decision-makers based in North America, Western Europe, Japan and Australia during the second half of Q1 2023. It […]
New Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study […]
Eastern European BPO Resilient 6 Months After Ukrainian Invasion
Special commentary by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory About a month ago, a leading business service advisory hosted a webinar where analysts cautioned that BPO investment was moving westward across Europe. The conclusion they reached was that Lisbon was fast becoming a go-to locale for outsourcers looking to position for […]