NEW REPORT – Europe and the Nearshore in 2022
Ryan Strategic Advisory has published a new report on the impact of CX service delivery in Europe’s nearshore following the invasion of Ukraine by Russia earlier this year. Written by Sean Goforth, Ryan Strategic Advisory’s Director of Syndicated Research, this report heavily leverages findings from the recently-published 2022 Front Office CX Omnibus Survey, which sounded […]
THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic
Ryan Strategic Advisory is pleased to release its newest research from nearshore analyst Sean Goforth, titled THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic. This report delves into the key elements of contact center delivery in Central & Eastern Europe and North Africa, specifically supporting end-users in Western Europe. The report leverages key […]
Human Capital at the Heart of Poland’s IT Value Proposition
Enterprise buyer demands of their IT services partners have never been so complex. Today’s client has diverse requirements, and requires flawless execution. This is driving many organizations to sleuth out locations for technology teams that are stable, accessible, and most importantly, rich in talent. Thus, it is no surprise that Poland has emerged as a […]
India is 2020’s Most Favored Offshore Location
India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to research conducted by Ryan Strategic Advisory. This constitutes the first time since the inception of the Front Office BPO Omnibus Survey in 2017 that India has gained the coveted first-place standing. It is testament to […]