Eastern European BPO Resilient 6 Months After Ukrainian Invasion
Special commentary by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory About a month ago, a leading business service advisory hosted a webinar where analysts cautioned that BPO investment was moving westward across Europe. The conclusion they reached was that Lisbon was fast becoming a go-to locale for outsourcers looking to position for […]
yoummday Makes Solid CX Gains With ICON Acquisition
The summer months can be quiet in the CX market. Granted, interactions often spike as consumers ramp up vacation plans, which certainly has been the case this year, as seen with the chaos associated with travel. However, during this period outsourcing players tend to avoid big strategic moves. This consensus was shattered with the recent […]
2021 Business Friendly Cities Index Highlights European Nearshore Opportunities
Photograph of Ljubljana used under creative commons licence from pixelsblue Business continuity is one of the most important CX drivers in 2021 and a key European nearshore driver. There is no question that outsourcers are actively seeking new opportunities to diversify their delivery risk profile by leveraging new, and in some cases less obvious, destinations. […]