Outsourcers Need to Prepare for Different Recession Scenarios
As COVID-19 ravages countries across the globe, outsourcers has risen to the challenge, with testimonials abounding about maintaining service levels for consumers while also ensuring the health of agents. And, no one should expect any less from such a vibrant collective of providers. But, post-pandemic the BPO community needs to keep its eye on what […]
Are BPOs Ready for a Recession?
The economic cycle dictates economies that perform well will eventually slow down. With so many demand markets having experienced significant expansion of late, it is no surprise that some economic forecasters now anticipate at least a mild contraction in growth in 2019. Should this occur, outsourcers must ask: How do we remain relevant? This is […]