Redial BPO Readies Service Delivery from South Africa
By Sean Goforth, Director of Research at Ryan Strategic Advisory With the addition of more than 200 seats already this year, it has been busy times at Redial BPO. The outsourcer’s growing list of North American clients increasingly demand CX for financial services, logistics, and healthcare, relatively high-margin verticals that Redial BPO supports. Since 2017, […]
BPO Site Choices Highlight the Need for Geographic Diversification
As the world continues to watch with uncertainty as emerging COVID19 variants impact all aspects of daily lives, forward-looking BPO players are planning accordingly. Despite the obvious changes in lifestyles and working models, customer management activities continue at a frenetic pace. This is positive in that consumers continue to purchase goods and services. But the […]