CX Reshoring a Culture and Security Play
By Steve Weston and Peter Ryan The idea of reshoring capacity from the offshore back into domestic confines has been on the minds of CX decision-makers for years and, to some extent, has gained momentum recently. This was highlighted in recent buyer research conducted jointly between Ryan Strategic Advisory and SK Weston & Company, which […]
CX Reshoring Filled With Uncertainty
As the summer winds down and customer management professionals around the world contemplate a return to work, there is an understandable desire to try new things. After all, the world of CX is built upon innovation and challenging existing delivery norms. Indeed, given the industrywide focus on driving better quality interactions, it is no surprise […]
Reshoring Contact Center Services – Time for a Reality Check
It is true that fads come and go with time. Whether it be lava lamps or parachute pants, consumers fall prey to various flavors of the month in order to keep up with the Joneses. Businesses are not immune to this impulse, either. And in today’s front-office BPO environment, the pressure to reshore customer experience […]
Peter Ryan to Participate in HGS Shoring Webinar
Ryan Strategic Advisory is pleased to announce that Peter Ryan will be participating in an HGS webinar titled Which Shore is Best? How to Choose the Best CX Option for Your Business This webinar will take place October 4th at 11am ET. The discussion will provide clarity to prospective and existing outsourcing clients on the […]