Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
New Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study […]
NEW REPORT – Europe and the Nearshore in 2022
Ryan Strategic Advisory has published a new report on the impact of CX service delivery in Europe’s nearshore following the invasion of Ukraine by Russia earlier this year. Written by Sean Goforth, Ryan Strategic Advisory’s Director of Syndicated Research, this report heavily leverages findings from the recently-published 2022 Front Office CX Omnibus Survey, which sounded […]
Ryan Strategic Advisory and Anikanov.com Publish Balkans Front Office BPO Report
Anikanov.com and Ryan Strategic Advisory, as part of the CxOutsourcers network, are pleased to announce the publication of their report that focuses on the contact center outsourcing opportunity to be found in the Balkans. This report provides prospective and existing investors with a strategic overview of what is seen as among the last cost-effective nearshore […]