Peter Ryan to Participate in HGS Shoring Webinar
Ryan Strategic Advisory is pleased to announce that Peter Ryan will be participating in an HGS webinar titled Which Shore is Best? How to Choose the Best CX Option for Your Business This webinar will take place October 4th at 11am ET. The discussion will provide clarity to prospective and existing outsourcing clients on the […]
Outsourcers need to Carefully Position Front-Office RPA
To say that robotic process automation (RPA) has been the subject of heated debate among outsourcing stakeholders over the past year would be an understatement. Rarely does a contact center event occur in which this topic is not hotly contested (such as the one discussed last week), and the volume of editorial comment on it […]