CxOutsourcers 2019 Highlights an Evolving Industry
BPO providers that specialize in front-office delivery have long been in agreement that they are participating in an evolving industry. Whether it be where work is being delivered from, how processes are being used to drive quality, or the interface that end-users interact with—contact center support in 2019 is very different than it was even […]
Is Social Media Losing its C-EX Luster?
Some fads stay, while others linger for a time before dissipating into the ether. When it comes to how consumers communicate with firms from which they buy goods and services, to date most channels have proven resilient. However, it is questionable if any have taken on the controversial nature of social media, which is now […]
Peter Ryan to Speak at Turkey Call Center Conference & Expo
Ryan Strategic Advisory is pleased to announce that Peter Ryan will be among the keynote speakers at the upcoming Call Center Conference & Expo, which takes places November 6 and 7 in Istanbul, Turkey. Ryan’s discussion will focus on key challenges being faced by enterprise contact centers. Comments from Peter Ryan upon the announcement that […]
Peter Ryan to Participate in Knoah Solutions’ Honduras Webinar
Ryan Strategic Advisory is pleased to announce that Peter Ryan will be participating in an upcoming webinar discussing Honduras as a BPO delivery location of choice. Titled ‘5 Reasons Why Skilled Buyers Choose Honduras’, this webinar takes place on February 14th at 1pm EST, and is being sponsored by Knoah Solutions. Ryan will be joined […]
Peter Ryan to Participate in Outsource to the Caribbean Conference
Ryan Strategic Advisory is pleased to announce that Peter Ryan will be taking part in the upcoming Outsource to the Caribbean Conference, which occurs on December 6th, 2017 in Montego Bay, Jamaica. The event’s detailed agenda can be found here. Said Peter Ryan of his participation in this conference – ‘I am delighted to have […]
Labor Day Gives Pause to Reflect on Contact Center Workforce Challenges
Labor Day was celebrated in the US and Canada over the past weekend, and the last few days should have given contact center decision-makers time to consider their future domestic workforce needs. Indeed, as the North American labor market tightens, new delivery alternatives are certain to be top of mind. Equally, how best to manage […]
COCCO Highlights UK Outsourcing Anxieties and Opportunities
The inaugural Conference for Contact Centre Operations (COCCO) that took place last week in Reading served a number of useful purposes, the most obvious being the assembly of industry thought leaders, customer experience clients and solutions providers. However, equally important was the event’s ability to encapsulate how UK front-office BPO stakeholders view the outsourcing market […]
Teleperformance Makes a Wise Move in Malaysian Expansion
The decision for global contact center services provider Teleperformance to expand into Malaysia is one of the wisest offshoring strategic moves seen in 2017. Not only does this market afford significant value to both outsourcers and clients, its overall level of attractiveness as a destination cannot be understated. Couple this with a rapidly-expanding base of […]
Most Favored Offshore Locations Show Desire for Stability & Quality
The soon-to-be published 2017 Front-Office BPO Omnibus Survey provides some thought-provoking results for contact center outsourcers, ranging from digital engagement choices to operational challenges. However, so far the data set that has generated the most chatter is that of enterprise executive favorability to specific offshore locations. In 2017 and beyond, outsourcing clients clearly prefer quality […]
Peter Ryan Added to Professional Outsourcing Magazine Thought Leaders
Ryan Strategic Advisory is please to announce that Peter Ryan has been added to Professional Outsourcing Magazine’s list of Thought Leaders. Details on his designation can be found at the following link. This prestigious group of outsourcing opinion-makers provides Professional Outsourcing Magazine with regular, thought-provoking industry commentary on all matters pertaining to the BPO ecosystem. […]