THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic
Ryan Strategic Advisory is pleased to release its newest research from nearshore analyst Sean Goforth, titled THE EUROPEAN NEARSHORE: Dynamism in the Face of a Pandemic. This report delves into the key elements of contact center delivery in Central & Eastern Europe and North Africa, specifically supporting end-users in Western Europe. The report leverages key […]
Africa’s BPO Star Rises
The world is getting flatter, according to many offshoring observers. To a large degree, this is true. The plethora of overseas destinations vaunting themselves as the next big thing in BPO some 10 – 15 years ago are no more, because so many have become established centers of delivery excellence. Now there is a school […]
Senegal Emerges as a Strong French-language Offshore Alternative
A fundamental challenge for outsourcers is how to source new delivery points that can drive seamless customer interactions. And while the bulk of this discussion focuses around the English-language market, supporting French-speaking consumers is also a major component. In the case of the latter, both traditional offshore and onshore delivery points are mature, and new […]