Latest Research – Offshore BPO Confidence Index 2024
Cognitive Copy and Ryan Strategic Advisory are pleased to publish the Offshore BPO Confidence Index 2024. Get fresh insights into 16 global BPO and CX outsourcing locations with our most comprehensive and interactive Index to date. 🏢 Categorized Confidence: Find out what BPO leaders think about global labor markets, infrastructure, safety, political and economic stability, […]
Latest Research – Europe and the Nearshore: 2024
Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa. Written by Sean Goforth, Research Partner at Ryan Strategic Advisory, this report draws heavily from results contained in the 2024 Front Office CX […]
Profiles in Emerging Outsourcer Success: 2024
Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024. This is the third iteration of this report, and it highlights six rapidly-growing CX services players that should be on the radar of executives across the […]
Tensions Between Serbia and Kosovo May Lead BPOs Reassessing the Balkans
By Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory Military tension between Kosovo and its larger neighbor Serbia flared up again recently, the latest sign of instability in the Western Balkans. In late September, police in a town in northern Kosovo engaged in a shootout with dozens of armed Serbs, killing three and […]
Latest Research – Europe and the Nearshore: 2023
Ryan Strategic Advisory is pleased to announce the publication of its latest thought-leadership report, Europe and the Nearshore: Between Geopolitics, Recession and Resilience. Written by Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory, this document outlines the key facets of outsourcing delivery in Central / Eastern Europe and North Africa. Among the most […]
Top 5 CX Predictions for 2023
2022 confounded many in the CX industry; the impact of surging inflation, geopolitical events, tight labor markets, and new tech developments meant the need to adapt to new realities. So, moving into 2023, what type of analyst firm would Ryan Strategic Advisory be without its own set of customer experience prognostications for the upcoming year? […]
Balkan Instability Threatens Serbia’s BPO Momentum
Recent border skirmishes between Serbia and Kosovo have once again brought instability in the Balkan region to the forefront of the public discourse. While tension between these two countries is nothing new, this latest flare-up has the potential to stir further uncertainty among prospective clients and potential outsourcing investors that are interested in Serbian business […]
New Report – Offshore BPO Confidence Index 2022
Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points. The previous iteration of this report was published in early December last year. Executives participating in this study […]
Serbia a Hidden European Nearshore BPO Gem
As executives aim to find a new balance between shoring delivery models, it is abundantly clear that the capacity to source new locations that drive quality and value is paramount. With this in mind, the extent to which buyers and BPOs have been prioritizing Central and Eastern Europe over the past several months is nothing […]
NEW REPORT – Europe and the Nearshore in 2022
Ryan Strategic Advisory has published a new report on the impact of CX service delivery in Europe’s nearshore following the invasion of Ukraine by Russia earlier this year. Written by Sean Goforth, Ryan Strategic Advisory’s Director of Syndicated Research, this report heavily leverages findings from the recently-published 2022 Front Office CX Omnibus Survey, which sounded […]