Summer of Consolidation a Hot One for BPOs
The trend toward consolidation in the CX outsourcing space has taken on a frenetic pace of late. With more action over the past several weeks than any other time in recent memory, outsourcers have a growing sense of urgency that it is time to start targeting potential buys, or risk becoming a target themselves. Moving […]
Sitel Reboots Work-at-Home Program at Opportune Time
The changes unfolding in customer experience delivery are as profound as they are far-reaching. What has become clear of late is that enterprises are looking for front-line solutions that yield results, and they are more open to leveraging alternatives that otherwise would have been off the table even a few short years ago. One of […]