BPOs Must Rethink Social Media CX Provision

social media

Remember the heady days of 2010?  The world was recovering from the worst economic crisis since the end of the Great Depression; young and old mused aloud at which avatars would best represent us online; everyone grooved to Shakira’s Waka Waka in the wake of South Africa’s FIFA World Cup extravaganza. But, in the CX […]