TELUS International on a CX Tear
TELUS International surpassed expectations in its last three months of business, the latest in a string of metrics that highlight the company’s growing clout in the global CX industry. With earnings of 35 cents a share, TELUS International eclipsed Wall Street’s estimate of 32 cents. Looking ahead, TELUS International is aiming for roughly $3 billion […]
TELUS International Deepens Digital Services with WillowTree Deal
By Sean Goforth, Director of Syndicated Research at Ryan Strategic Advisory In the latest instance of a CX management firm beefing up its capabilities, global outsourcer TELUS International is acquiring digital services firm WillowTree. The US$1.225 billion deal will catalyze Canada-based TELUS International’s entrance into the high-margin world of digital services, while also diversifying its […]
TELUS International Makes a Bold Move with Plan to Buy Competence Call Center
Acquisition activity remains robust at the end of 2019, with outsourcers more focused than ever on driving presence in this competitive marketplace. This was evidenced most recently by way of TELUS International announcing plans to acquire Competence Call Center, subject to regulatory approvals. With this transaction, expected to close in early 2020, TELUS International will […]
Voxpro Acquisition Heightens TELUS International’s Competitive Positioning
Global contact center outsourcing consolidation got a shot in the arm last week with the announcement that TELUS International would be acquiring Cork-headquartered Voxpro. Not only does this purchase make commercial sense in terms of TELUS International’s efforts to increase its market share, it does so by buying one of the more disruptive players in the […]