Advantage Communications’ Acquisition Highlights the BPO Value of Tijuana
Recently, Canadian provider Advantage Communications highlighted the growth potential of value-driven delivery points with the announcement that it will take a majority stake in Tijuana-based First Kontact. Not only does this constitute a strong kick-off to 2020’s consolidation activity, it puts the spotlight on a location that is rapidly becoming a hotspot in the American […]
UPDATED – Tijuana Makes a Strong Nearshore Contact Center Case
The move to nearshoring among US contact center providers has become fact of life. After all, the nearshore’s advantages are significant in the form of proximity, agent affinity with American consumers, and (depending on the location) the provision of services in Spanish and English. One location that has gone under the radar in recent years […]