South Africa is 2021’s Most Favored Offshore CX Delivery Location

South Africa is the most favored offshore CX delivery location in 2021, after three consecutive years in 2nd place according to the annual Ryan Strategic Advisory Front Office BPO Omnibus Survey. In 2021, this research initiative sounded the views of 628 enterprise contact center decision-makers across the demand markets of Australia, Canada, France, Germany, Italy, […]