India is 2020’s Most Favored Offshore Location
India is the most favored offshore location for contact center delivery among enterprise customer experience decision-makers in 2020, according to research conducted by Ryan Strategic Advisory. This constitutes the first time since the inception of the Front Office BPO Omnibus Survey in 2017 that India has gained the coveted first-place standing. It is testament to […]
2018’s Most Favored Offshore Locations to be Unveiled May 24th
Ryan Strategic Advisory, in conjunction with Knowledge Executive and CxOutsourcers, will be unveiling the top five most favored offshore front-office delivery destinations according to enterprise contact center executives. These results will be disseminated in a webinar on May 24th at 10:30am ET, which will be moderated by Mark Angus and that will include a panel […]