NEW REPORT – Europe and the Nearshore in 2022
Ryan Strategic Advisory has published a new report on the impact of CX service delivery in Europe’s nearshore following the invasion of Ukraine by Russia earlier this year. Written by Sean Goforth, Ryan Strategic Advisory’s Director of Syndicated Research, this report heavily leverages findings from the recently-published 2022 Front Office CX Omnibus Survey, which sounded […]
Ascensos Istanbul Deployment a Major BPO Turning Point in Turkey
The shift in mindset around site selection for customer experience delivery is accelerating, owing at least in part to the ongoing changes resulting from COVID19. One of the more interesting elements of this trend has been the willingness of organizations to consider new delivery points. The decision by UK-based outsourcer Ascensos to choose Turkey for […]
Peter Ryan to Speak at Turkey Call Center Conference & Expo
Ryan Strategic Advisory is pleased to announce that Peter Ryan will be among the keynote speakers at the upcoming Call Center Conference & Expo, which takes places November 6 and 7 in Istanbul, Turkey. Ryan’s discussion will focus on key challenges being faced by enterprise contact centers. Comments from Peter Ryan upon the announcement that […]